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JustCloud vs Backblaze Unlimited Cloud Backup Comparison

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JustCloud vs Backblaze

See who's better: JustCloud or Backblaze. Our comparison covers it all. JustCloud is more versatile with great backup and restore options. Backblaze is a streamlined, backup-everything tool with all the necessary features.

David Blane
by | Posted: May 30, 2013 | Updated: June 4, 2013

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Unlimited Storage for $5.95/Month
Unlimited Storage for $5.00/month
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Reasons to use JustCloud:

  • Unlimited backup
  • Multiple computer sync
  • One account
  • Access from anywhere
  • Automatic backup

Reasons to use BackBlaze:

  • Simple, Unlimited, Automatic Backup (up to 9GB file size)
  • Throttle Adjustment for Better Bandwidth
  • Web & Software Restore
  • Version Saving
  • Works on Windows and Mac
Editor Rating: 8.4 
User Rating: 7.4 
Free Plan No 
Free Trial Yes - 14 Day 
Single Computer Plans Yes 
Business Plans Yes 
Multi Computer Plans Yes 
Enterprise Plans No 
Editor Rating: 9.1 
User Rating: 6.6 
Free Plan No 
Free Trial Yes - 15 Day 
Single Computer Plans Yes 
Business Plans Yes 
Multi Computer Plans Yes 
Enterprise Plans No 

Detailed Comparison

1. Plans & Pricing

JustCloud and Backblaze both offer unlimited backup at very reasonable prices. JustCloud focuses the ability to customize backups with purchased addons. Backblaze offers one plan with all features included.

JustCloud

Personal

  • Standard Plan - $5.95/Month, unlimited, 1 computer, 1 user (purchased add-on required per additional user)

Business

  • Business - $25.91/Month, 100GB, 5 computers, 3 users (purchased add-on required per additional user)
  • Enterprise - $64.87/Month, 500GB, 20 computers, 3 users (purchased add-on required per additional user)

Backblaze

Personal

  • $5/Month ($50/Year or $95/2 years), unlimited space, 1 computer, 1 user.

Business

  • $50/computer/year, unlimited space, 1 master user and 5 sub accounts available.
  • Discount at extended contract for personal users: $50/Year (save $10) or $95/2 years (save $25).

2. Software & User Interface

There are some slight technical and cosmetic differences between JustCloud and Backblaze. Both operate the same way with an easy to use interface making backup and restore tasks easy to accomplish.

JustCloud

The look and feel of JustCloud is good. It's a little more cluttered than backblaze because the icon's and information displayed barely fits inside of the application's window. Some parts of the design, like the buttons, feel modern and clean, but other parts, like the icons, overcrowd the text.

The software organization is good once you get used to it. Unlike backblaze you don't have to visit the website to see your files. JustCloud has a section dedicated to navigating and restoring files. There are a lot of areas to get used to which makes it more complex but more flexible. Also, you can spend a while going through all of the settings.

Overall, JustCloud has a lot more options making it a little more complex than Backblaze but more flexible. The design is pretty good, but not as simple as Backblaze.

Backblaze

The look and feel of Backblaze is comfortable because the software is well laid out. There is only one main screen when you open up the software which gives you the necessary amount of backup options and settings The software also includes graphics to illustrate the information. It feels clean and modern with minimal interruption and only crucial data about your backups are displayed.

The organization of the software is strong. Their are six options in the settings which are "Settings", "Performance", "Schedule", "Exclusions", "Security", and "Reports". Each of these sections is straightforward and makes sense.

Overall, Backblaze is simple to setup and use. There is very little guess work since the backup process is nore complicated. The some optimization options are there, but you can just as easily leave everything on default and let it run.

3. File Backups

Backing up your files with both companies is very easy, but there are some key differences in the backup settings worth noting. JustCloud is more flexible but requires addons be purchased while Backblaze streamlines the process and gives you the necessary tools up front.

JustCloud

JustCloud gives you a little more flexibility than Backblaze. Here's why:

Scheduling - An advanced scheduler gives you a calendar view of days to backup on, a daily start time, and a two times which can be set to pause the backup between. You can also choose to backup hourly or daily (the hourly option is a purchased addon).

File Selection - By default, JustCloud backs up your documents folder. If you need additional data backed up, you can select manual.

The following items are file types that are excluded from your backup in order to save space. The exluded file types are: LNK, WAB~, VMC, VHD, VO1, VO2, VSV, VUD, VMDK, VMSN, VMSD, HDD, VDI, VMWAREVM, NVRAM, VMX, VMEM, ISO, DMG, SPARSEIMAGE, DL_, WIM, LOG, DB, DB_DUMP, 0, 1, 2, 3, 4, 5, 6, 7, 8, 9

Backup Speed: 1.5MB's a second when backing up a file around 1.8GB's on a 7Mbps upload connection which is faster than I experienced with Backblaze.

Backblaze

Backblaze has all of the standard features needed for basic backup.

Scheduling - The software has a basic set of scheduling options including: continuous backup, once per day, and manually. For the most part you can leave backup on continuous, but, if you're like me, and don't want to tie up the internet connection, you can set it to backup once per day. This gives you the option to schedule the backup for when you are not working or using your internet connection. For example, I set my backup to run beween 7pm and 7am. This way, Backblaze will only backup inbetween those two times.
     
File selection - Backblaze automatically backs up everything which makes it much easier to setup because you do not have to select files. However, if you want to exlude folders you can selecting them in the "Exclusion" section found in the settings.

Also, you can exclude files by type to save space on your backups. The file types excluded by default are: wab~, vmc, vhd, vo1, vo2, vsv, vud, vmdk, vmsn, vmsd, hdd, vdi, vmwarevm, nvram, vmx, vmem, iso, dmg, sparseimage, sys, cab, exe, msi, dll, dl_, wim, ost, o, qtch, log, ithmb

Backup Speed: .33MB's a second when backing up a file around 1.8GB's on a 7Mbps upload connection which is slower than I experienced with JustCloud.

4. File Restores

Each company handles restoration differently. JustCloud gives you two restore options; download files directly within the software or using the website. Backblaze uses the website as your primary restore tool, but they also offer physical media restoration using hard drive & flash drive shipped to you.

JustCloud

The easiest way to restore files at JustCloud is to use the software. View all in the "Restore" section in the software. Select the ones you want and start the download. It took me around 20 minutes to restore a 2GB folder. This is significantly faster than Backblaze. JustCloud restores the files with an easily identifiable folder name in the location of your choice.

Backblaze

The only way to restore files at Backblaze is through the website. The restore process takes a while. When I chose a folder with 1GB of information it took 2 hours for Backblaze to compress it into the .zip file. Backblaze calls this compression process "Preparing". Downloading that file took around 8 minutes on a 25Mbps connection which is fast, but the whole "Preparing" process is unnecessarily long.

5. Support

Support is handled differently by both companies but use email, a knowledgebase, and social networks. Backblaze has a better ticket support system and JustCloud uses email interaction for support.

JustCloud

JustCloud uses email as it's main support method. You simply write an email to This email address is being protected from spambots. You need JavaScript enabled to view it.'">'This email address is being protected from spambots. You need JavaScript enabled to view it.'. There is no ticket system on their website, it is all handled over email.

When I wrote them regarding some questions I had about the software, it took about 5 hours to get a response. My guess is that their response time depends on the difficultly of the question. Since my question was pretty simple I could see more difficult questions taking longer.

Old fashioned email isn't as pretty, but it gets the job done. I would rather get issues resolved than wait.

Backblaze

The only way to get in touch with Backblaze for support is using their ticket email system.

I wrote Backblaze to get an answer to a question. A day later, without a response, I realized I had to click a verification link inside of the confirmation email they sent me in order to submit the ticket. I know I probably should have noticed the link since I am computer savvy, but what about the people who are not? It may seem minor, but I think this could have been avoided in the first place.

Otherwise, the ticket system overall is clean and organized. It keeps up with every ticket you submit and keeps you up to date with the responses from tech support. I like being able to reference old tickets and having an interface outside of email to keep track of them.

Conclusion

Both JustCloud and Backblaze are great choices for unlimited backup.

JustCloud is better for users who need better backup tools and will use it frequently. Selecting files is a bit more involved then Backblaze, but restoring is easier to use because it works through the software. Overall, you get more out of JustCloud than with Backblaze.

Backblaze is better at simplifying the process and giving you all the necessary tools for flexible backups. Right off the bat, your entire computer is backed up which saves you the time from selecting files. To restore files you have to use the website and it can take a while to get the files you need. Since I like the simplicity of Backblaze I would still use it, but I prefer the advanced scheduling and easier restore process.

Top Picks

1.
9.2 / 10
 
2.
9.1 / 10
 
3.
9.0 / 10
 
4.
9.0 / 10
 
5.
8.6 / 10
 
6.
8.4 / 10
 
7.
8.4 / 10
 
8.
8.4 / 10
 
9.
8.1 / 10
 
10.
8.0 / 10
 

Feature Comparison Table

 
Storage Space 
Unlimited Storage
Unlimited Storage
Lowest Price 
$5.95/Month 
$5.00/month 
 
Free Plan 
No 
No 
Free Trial 
Yes - 14 Day 
Yes - 15 Day 
Single Computer Plans 
Yes 
Yes 
Multi Computer Plans 
Yes 
Yes 
Business Plans 
Yes 
Yes 
Enterprise Plans 
No 
No 
Editor Rating
8.4 
9.1 
User Rating
7.4 
6.6 

Supported Platforms

JustCloud

BackBlaze

Windows 
Yes 
Yes 
Mac OSX 
No 
Yes 
Linux 
No 
No 
Windows Server 
No 
No 
iPhone / iPad App 
Yes 
Yes 
Android App 
Yes 
No 
Windows Mobile App 
Yes 
No 
Blackberry App 
Yes 
No 

Backup Options

Max File Size 
 
Unlimited 
Scheduler 
Yes 
Yes 
Versioning / Snapshot 
Yes 
Yes 
Browse Files Online 
Yes 
Yes 
Incremental Backup 
Yes 
No 
Bandwidth Throttle 
Yes 
Yes 
Idle Backup 
Yes 
Yes 
Resumes After Interruption 
Yes 
Yes 

Restore Options

Restore from Software 
Yes 
Yes 
Restore from Website 
Yes 
Yes 
Restore to Hard Drive and Ship 
Yes 
Yes 

Support Options

JustCloud

BackBlaze

Email/Online Ticket Support 
Yes 
Yes 
Phone Support 
No 
No 
Live Chat 
No 
No 
Blog 
Yes 
Yes 
Knowledgebase 
Yes 
Yes 
FAQs 
Yes 
Yes 
Tutorials 
Yes 
No 
Video Tutorials 
Yes 
No 

Sharing

Folder / File Sharing 
Yes 
No 
Photo Album Sharing 
Yes 
No 
Send Large Files 
Yes 
No 
Restore To Any Computer 
Yes 
Yes 

Security

SSL Secure Transfer 
Yes 
No 
Data Encryption 
Yes 
Yes 
Geo-Redundant Storage 
Yes 
No 
User Generated Encryption Key 
No 
Yes 
David Blane

David is fascinated with technology and loves trying out the latest and greatest apps. He's a big proponent of using technology to simplify your life; not make it more complicated. This is why he loves online backup and cloud syncing services. Follow him to stay informed with his latest posts!

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