1. Plans & Pricing
JustCloud and Backblaze both offer unlimited backup at very reasonable prices. JustCloud focuses the ability to customize backups with purchased addons. Backblaze offers one plan with all features included.
- Standard Plan - $5.95/Month, unlimited, 1 computer, 1 user (purchased add-on required per additional user)
- Business - $25.91/Month, 100GB, 5 computers, 3 users (purchased add-on required per additional user)
- Enterprise - $64.87/Month, 500GB, 20 computers, 3 users (purchased add-on required per additional user)
- $5/Month ($50/Year or $95/2 years), unlimited space, 1 computer, 1 user.
- $50/computer/year, unlimited space, 1 master user and 5 sub accounts available.
- Discount at extended contract for personal users: $50/Year (save $10) or $95/2 years (save $25).
2. Software & User Interface
There are some slight technical and cosmetic differences between JustCloud and Backblaze. Both operate the same way with an easy to use interface making backup and restore tasks easy to accomplish.
The look and feel of JustCloud is good. It's a little more cluttered than backblaze because the icon's and information displayed barely fits inside of the application's window. Some parts of the design, like the buttons, feel modern and clean, but other parts, like the icons, overcrowd the text.
The software organization is good once you get used to it. Unlike backblaze you don't have to visit the website to see your files. JustCloud has a section dedicated to navigating and restoring files. There are a lot of areas to get used to which makes it more complex but more flexible. Also, you can spend a while going through all of the settings.
Overall, JustCloud has a lot more options making it a little more complex than Backblaze but more flexible. The design is pretty good, but not as simple as Backblaze.
The look and feel of Backblaze is comfortable because the software is well laid out. There is only one main screen when you open up the software which gives you the necessary amount of backup options and settings The software also includes graphics to illustrate the information. It feels clean and modern with minimal interruption and only crucial data about your backups are displayed.
The organization of the software is strong. Their are six options in the settings which are "Settings", "Performance", "Schedule", "Exclusions", "Security", and "Reports". Each of these sections is straightforward and makes sense.
Overall, Backblaze is simple to setup and use. There is very little guess work since the backup process is nore complicated. The some optimization options are there, but you can just as easily leave everything on default and let it run.
3. File Backups
Backing up your files with both companies is very easy, but there are some key differences in the backup settings worth noting. JustCloud is more flexible but requires addons be purchased while Backblaze streamlines the process and gives you the necessary tools up front.
JustCloud gives you a little more flexibility than Backblaze. Here's why:
Scheduling - An advanced scheduler gives you a calendar view of days to backup on, a daily start time, and a two times which can be set to pause the backup between. You can also choose to backup hourly or daily (the hourly option is a purchased addon).
File Selection - By default, JustCloud backs up your documents folder. If you need additional data backed up, you can select manual.
The following items are file types that are excluded from your backup in order to save space. The exluded file types are: LNK, WAB~, VMC, VHD, VO1, VO2, VSV, VUD, VMDK, VMSN, VMSD, HDD, VDI, VMWAREVM, NVRAM, VMX, VMEM, ISO, DMG, SPARSEIMAGE, DL_, WIM, LOG, DB, DB_DUMP, 0, 1, 2, 3, 4, 5, 6, 7, 8, 9
Backup Speed: 1.5MB's a second when backing up a file around 1.8GB's on a 7Mbps upload connection which is faster than I experienced with Backblaze.
Backblaze has all of the standard features needed for basic backup.
Scheduling - The software has a basic set of scheduling options including: continuous backup, once per day, and manually. For the most part you can leave backup on continuous, but, if you're like me, and don't want to tie up the internet connection, you can set it to backup once per day. This gives you the option to schedule the backup for when you are not working or using your internet connection. For example, I set my backup to run beween 7pm and 7am. This way, Backblaze will only backup inbetween those two times.
File selection - Backblaze automatically backs up everything which makes it much easier to setup because you do not have to select files. However, if you want to exlude folders you can selecting them in the "Exclusion" section found in the settings.
Also, you can exclude files by type to save space on your backups. The file types excluded by default are: wab~, vmc, vhd, vo1, vo2, vsv, vud, vmdk, vmsn, vmsd, hdd, vdi, vmwarevm, nvram, vmx, vmem, iso, dmg, sparseimage, sys, cab, exe, msi, dll, dl_, wim, ost, o, qtch, log, ithmb
Backup Speed: .33MB's a second when backing up a file around 1.8GB's on a 7Mbps upload connection which is slower than I experienced with JustCloud.
4. File Restores
Each company handles restoration differently. JustCloud gives you two restore options; download files directly within the software or using the website. Backblaze uses the website as your primary restore tool, but they also offer physical media restoration using hard drive & flash drive shipped to you.
The easiest way to restore files at JustCloud is to use the software. View all in the "Restore" section in the software. Select the ones you want and start the download. It took me around 20 minutes to restore a 2GB folder. This is significantly faster than Backblaze. JustCloud restores the files with an easily identifiable folder name in the location of your choice.
The only way to restore files at Backblaze is through the website. The restore process takes a while. When I chose a folder with 1GB of information it took 2 hours for Backblaze to compress it into the .zip file. Backblaze calls this compression process "Preparing". Downloading that file took around 8 minutes on a 25Mbps connection which is fast, but the whole "Preparing" process is unnecessarily long.
Support is handled differently by both companies but use email, a knowledgebase, and social networks. Backblaze has a better ticket support system and JustCloud uses email interaction for support.
When I wrote them regarding some questions I had about the software, it took about 5 hours to get a response. My guess is that their response time depends on the difficultly of the question. Since my question was pretty simple I could see more difficult questions taking longer.
Old fashioned email isn't as pretty, but it gets the job done. I would rather get issues resolved than wait.
The only way to get in touch with Backblaze for support is using their ticket email system.
I wrote Backblaze to get an answer to a question. A day later, without a response, I realized I had to click a verification link inside of the confirmation email they sent me in order to submit the ticket. I know I probably should have noticed the link since I am computer savvy, but what about the people who are not? It may seem minor, but I think this could have been avoided in the first place.
Otherwise, the ticket system overall is clean and organized. It keeps up with every ticket you submit and keeps you up to date with the responses from tech support. I like being able to reference old tickets and having an interface outside of email to keep track of them.
Both JustCloud and Backblaze are great choices for unlimited backup.
JustCloud is better for users who need better backup tools and will use it frequently. Selecting files is a bit more involved then Backblaze, but restoring is easier to use because it works through the software. Overall, you get more out of JustCloud than with Backblaze.
Backblaze is better at simplifying the process and giving you all the necessary tools for flexible backups. Right off the bat, your entire computer is backed up which saves you the time from selecting files. To restore files you have to use the website and it can take a while to get the files you need. Since I like the simplicity of Backblaze I would still use it, but I prefer the advanced scheduling and easier restore process.