When ZipCloud and Backblaze are compared there are a lot of similarities and some major differences.They both offer secure unlimited backup at an affordable price. ZipCloud has more features but the prices adds up with paid upgrades. Backblaze gives you all you need in a simple unlimited backup plan.
1. Plans and Prices
To get a well rounded plan with ZipCloud you will paying more. ZipCloud has paid upgrades for features like external hard drive backup, up to 5GB file size backup, hourly backup, and supercharged backup. Backblaze lets you backup external hard drives, does not limit your files by default (but can), automatically backups, and doesn't limit your speed. ZipCloud does offer a couple more features than Backblaze which I will cover in the File Syncing & Backup section.
- Home Plan $7.68, 75GB storage, 1 computer, 1 user (Addon available for additional computers)
- Home Plan $9.23, 250GB storage, 1 computer, 1 user (Addon available for additional computers)
- Home Plan $10.79, unlimited storage, 1 computer, 1 user (Addon available for additional computers)
- 100GB plan, $30.96, 100GB storage, 5 computers, unlimited users.
- 500GB plan, $77.52, 500GB storage, 20 computers, unlimited users.
- Standard plan $5/Month or $50/year or $95/2 years, unlimited storage, 1 computer, 1 users.
- Standard plan $50/year/computer, unlimited storage, 1 user.
2. Software & User Interface
There are minimal differences between ZipCloud and Backblaze's software, website and mobile app design. ZipCloud has more options and is more crowded while Backblaze has only essential options and is cleaner.
The look and feel of ZipCloud is good, but could be better. On the main screen there is information summarizing some backup detail. This information is well presented and helpful. However, the icon's feel overused and the colors are distracting to an extent, but it doesn't keep you from seeing the details.
Organization of the software and website is straightforward but not all of the organization decisions make sense to me. The software is great because it's light on the processors and takes up only a small fraction of the screen. It's also a plus that the home screen displays all the information and controls you need to run backups. I don't like how some of the icons link out to the website or other windows. In fact all but three link to other windows like the sync folder, settings or the website manager. After I have clicked all nine icons, I now have six extra windows open to sort through.
The website has some similar clutter issues. These issues all derive from them offering a lot of features and addons. This leads to text like "Need Business Backup", "SuperCharge Your Backup" and other ad's. For the price, tool set and unlimited backup, I don't mind looking past some of that, but it can get annoying.
Overall the design and organization are decent. I am ok cutting ZipCloud some slack since they offer a lot of options which is complicated. Even with some of my criticism, getting used to the software does not take long and I wouldn't let it get in the way of using the software.
The look and feel of Backblaze is clean and simple. Using it is comfortable because it's straightforward. On the main screen you get a simple well-laidout overview of your backup and essential information is displayed.
The organization on the software is well done. It's easy to find whatever you need. This is because Backblaze's software is attached to the system preferences (on a Mac) and the settings are fit inside of only six tabs. None of the software links out to the website or popup other windows.
Overall, Backblaze does a better job with design and software organization than ZipCloud. This is because the main Backblaze software only has one main window which combines all essential information. However, users can not restore files or drag and drop files using the software like ZipCloud and they are required to visit the site. In this sense, Backblaze is harder to use.
3. File Syncing & Backups
ZipCloud and Backblaze has some key differences but both are easy to figure out and use. ZipCloud has more options which makes setting up your backup a little longer while Backblaze backup everything making your backup instantaneous.
File Backup - Once you install the software you have to choose to either backup your Documents folder or select files manually. These options are great to have if you want them, but slow down your overall backup process by adding an step. If you choose to backup manually, you will get much more control over your backup than if you simply backup your Documents folder.
Scheduling - ZipCloud has advanced scheduling which takes advantage of a calendar type selection. You can also set backups to daily or hourly (hourly is a purchased addon). There is a setting for daily backup start time which allows you to automatically start backups after a certain time. After work for example. Lastly, there is an automatic backup pause time period you can setup so that backups stop during those times. This is can be set for while you are working for example.
File exclusion - File exclusions are helpful in filtering out files that do not need to be backed up. You can exclude files by size and type. The max file size is 1GB (upgradeable to 5GB) but the default is set to 512MB. The following items are excluded from backup by default: LNK, WAB~, VMC, VHD, VO1, VO2, VSV, VUD, VMDK, VMSN, VMSD, HDD, VDI, VMWAREVM, NVRAM, VMX, VMEM, ISO, DMG, SPARSEIMAGE, DL_, WIM, LOG, DB, DB_DUMP, 0, 1, 2, 3, 4, 5, 6, 7, 8, 9.
File Backup - Backblaze will automatically start backing up your whole computer right after installation. You can set up exclusions to make backups smaller, but you don't have to worry about any of that right off the bat. This gives you a streamlined backup solution with plenty of control should you need it.
Scheduling - Backblaze has some basic scheduling features including: Automatic, Once Per Day, and Only when I click <Backup Now>. These If you select Once Per Day, you have the option to select a start and stop time. For example I set it to 7PM to 7AM so that way it would only backup while I was not working.
File Exclusions - In this section you can exclude certain folders, file types or file sizes. The file types excluded by default are: wab~, vmc, vhf, vow, vow, vsv, vud, vmdk, vmsn, vmsd, hdd, vdi, vmwarevm, nvram, vmx, vmdm, iso, dmg, sparse image, sys, cab, exe, msi, dll, dl_, wim, ost, o, qtch, log, ithmb. The default file size excluded is 4GB's but you can set it to unlimited.
4. File Restore
Files restoration is different with each company. ZipCloud allows you to use the software and the website to restore while Backblaze allows you to use the website and physical media.
The easiest way to restore with ZipCloud is by using the restore files tab inside of the software. When you use this method you will see a list of backed up files. Make your selection and a folder containing all of your restored files will be downloaded to wherever you choose. If you use the website you can restore files one at a time.
The only way to restore files with Backblaze is by using the website. In order to download a set of files Backblaze must "Prepare" files which compresses them into a .zip file. This process takes around 2 hours for a 1GB file to "Prepare". Otherwise you can order a physical media (hard drive or flash drive) to restore your files. These are not the most comprehensive options, but they work well for people with lots of data.
ZipCloud and Backblaze both handle tech support similarly. You use email to communicate with the support staff.
I got a response to a simple question within 4 hours and a follow up email less than 24 hours later. This method works for me. I would prefer a phone, but as long as waiting is minimal, I am happy.
I didn't hear back for around 2 days and my question was pretty easy. Thats not the best response time and it's a little scary trusting a company that can't respond to you in some manor for that amount of time.
Also, when you submit the ticket to backblaze, don't forget to confirm your ticket in your email or else your ticket will never be sent. I don't understand this step. To me, it's excessive.
I can justify using either of these companies. They both work great and do what they say they will do. They are both unlimited plans with software that's easy to use.
ZipCloud gives me more control and flexibility. When I was using ZipCloud, I could simply do more stuff. It has more features in the settings, it's got a built in sync folder, and I was happier with the tech support response time.
The design is decent, I don't like how every button causes a window to open. Lastly, ZipCloud charges for some of the most minor upgrades, like backing up external hard drives. I don't think it's necessary.
Backblaze is more streamlined and with essential backup tools. It's easy to use and it's built into the System Preferences (Mac) which keeps the processor from having to do much work. You don't have to pay for feature upgrades, but you also don't get as many options. The design is excellent because it is minimal and easy to use.
Technical support response time is slow, which is bad. Lastly, and one of the most important points, is that restoring files can take forever. For files over 2GB's you will wait at least 2 hours to get it from the website and at least 24 hours to have it delivered.