Strict Standards: Only variables should be assigned by reference in /home1/backup/public_html/plugins/system/obrss/obrss.php on line 33

Strict Standards: Only variables should be assigned by reference in /home1/backup/public_html/plugins/system/obrss/obrss.php on line 46

Deprecated: Non-static method obRSSUrl::getFeedTypePrefix() should not be called statically, assuming $this from incompatible context in /home1/backup/public_html/plugins/system/obrss/obrss.php on line 49

Deprecated: Non-static method obRSSUrl::Sef() should not be called statically, assuming $this from incompatible context in /home1/backup/public_html/plugins/system/obrss/obrss.php on line 50

Deprecated: Non-static method obRSSUrl::getObRSSItemid() should not be called statically, assuming $this from incompatible context in /home1/backup/public_html/components/com_obrss/helpers/router.php on line 57

Deprecated: Non-static method obRSSUrl::fixSEF() should not be called statically, assuming $this from incompatible context in /home1/backup/public_html/components/com_obrss/helpers/router.php on line 59

Strict Standards: Only variables should be assigned by reference in /home1/backup/public_html/plugins/system/obrss/obrss.php on line 75
Carbonite Review | Online Backup Companies

Strict Standards: Declaration of JCacheControllerView::get() should be compatible with JCacheController::get($id, $group = NULL) in /home1/backup/public_html/libraries/joomla/cache/controller/view.php on line 137
Online Backup Companies Carbonite Review

Carbonite Review http://onlinebackupsearch.com/media/reviews/photos/thumbnail/300x225s/37/fe/f1/carbonite-300x225-72-1360924823.png

Expert Rating:8.0

User Rating:5.2

$54.95/Year

GO

What We Like:

  • Unlimited backup with up to 4GB files
  • Home and Small Business Plans
  • Windows, Windows Server and Mac
  • Some basic sharing features - web & mobile phone access,
  • SSL Encryption on Geo-Redundant Storage
Review by David Blane
Created: January 13, 2011 / Updated: February 25, 2013
 
Write Review

Editor review

Software Installation
As one of the most widely known online backup companies, we found them to have a well designed and easy to navigate website. In fact, they understand the necessity of being simple. You can start a trial with minimal information, name and email address. After signing in, you follow the steps to download the Carbonite software.

After the install package is downloaded we started the Carbonite install process. We found it to be very simple, just like installing anything else (On a Mac). The package finished installing and Carbonite launched to finish installation and start backup.

We were asked if we want to backup the “Users” and “Desktop” folders or manually select the files to backup. We chose the default option of the “Users” and “Desktop” folders.

Once the install was complete, we were shown several helpful tips and then main Carbonite interface was launched. To launch Carbonite you can find it under System Preferences (on a Mac).

Overall the install process is very simple. The install package is 1.5MB and can be downloaded in just a few seconds. The install was quick and the first backup starts as soon as the install process is complete.

We give Carbonite points for building the software into System Preferences. If a online backup company wants to build software that stays out of the way, this is the way to do it.


Configuring the backup
Since we chose to use the automatic backup, configuration was super easy. We do recommend using this option if you are going to use Carbonite and do not want to manually select files on your computer.

For more advanced users or users with special requirements we recommend using the manual selection. It is easy to switch back and forth between manual and automatic. Though automatic and manual settings are different, they both have options to include files or not include them. The differences are that manual shows all the files in a finder type navigation window and automatic opens up a window to finder to find the files to backup.

It should be noted that Carbonite won’t allow backup of files over 4GB. This is not going to be an issue for most, but for when the plan says “Unlimited” backup, it should be more explicit about not backing up files of a certain size. We had to research this in order to figure it the file size limit.

Backing up
Backing up is what Carbonite starts doing right away. About 200MB’s per hour were backed up on our cable connection. We have 34GB’s selected for backup so this will take a few days. Carbonite did say that it usually does take a few days during the set up. We have reviewed other companies that were able to backup this amount of data faster.

There is a progress bar that shows how much of the backup is left. It is nice to have a visual, but another feature that would help our expectations would be a “Estimated Time Remaining” clock. This would allow us to figure out about how much time is left without having to guess.

Accessing Files
We could see the files during the backup using the software, but not online or using mobile apps. Other than the initial delay via mobile devices, the file access is great. If there is a need to get a file while still in initial backup, it will only be available through the Carbonite software.

Accessing the files is pretty easy. There are apps available for iPhone, Droid and Blackberry. The app for iPhone works well. It offers you the option to email yourself the file. This works with documents and pictures. For large files you will need to use the website of Carbonite software.

The Remote access for getting to your files online is very easy. If you can get to Carbonite’s website you can get to your files. It also is structured like the files on your computer and is easy to navigate. One click will download a file.

Restore files
Restoring files is another one of the strengths we found Carbonite to have. We recommend sticking to the software in this case though.

For a whole system restore use, the “Restore Assistant” this takes all the files since the last backup or change and puts them right back where they were. This is great, but if you have newer versions of the files on the computer, they will be overwritten by the older versions.

The other option is to “Restore Selected Items”. This option opens a window into your files stored on the server. Navigate to the file just as it would be on the computer and restore it. When restoring this way it gives the option to restore to “Original location on disk”, “Desktop”, or “Other location” (this is specified by the user).

We think this is just how restoring should be. Although, we found that until the initial backup completes files will not be available to restore through the website. This could be bad if something happens to the computer and restoring from the website is the only option. Other than this issue, we can say that Carbonite's restore methodology is well thought-out.



Backup Settings
Carbonite is a slim program and we like that. What we do not like is that it lacks any real backup settings. Here is what’s included:

Backup status which includes Enabled, Paused, In recovery mode, and Disabled. When Enabled Carbonite automatically monitors files for changes and for new files to backup. Paused will keep your backup from resuming for up to 24 hours. Recovery mode suspends all backup recovery is finished. Disable prohibits any backups from taking place period. These settings are good know about, but we never found a reason to touch them.

Low-Priority Mode conserves bandwidth. This is a check box that will keep your connection from getting too tied up. This probably helps some people, but we found no way to measure just how much of the connection was improved by turning this on. Other backup companies provide a bandwidth usage limit. This allows the user to see exactly how much of the connection is being used by measuring in Kb’s or Mb’s.

This is the extent of the options for Carbonite. We think there could be a lot more settings added. Other backup companies include features like bandwidth throttling, scheduling, file size limit, file type exclusion, and more. Carbonite has done a good job so far which makes us wonder why extra backup settings were not included.

Conclusion:
If you’re looking for lightweight, robust, simple to use software, Carbonite is a great choice. The software is extremely smooth and stays out of the way. With the way Carbonite built it, the software feels like it becomes part of your computers normal utility tools. Our complaint with Carbonite is simply that they need to give us more options.

Carbonite does a good job at one thing; backing up. It does not have the features that would make this product best in show, but it does a good job at what it’s built for. We would like to see Carbonite include advanced settings. We think that with the way they have Carbonite built into System Preferences is great, but would be even better with a full set of backup options.

The file size limit of 4GB’s is only going to be a problem for those who have extremely large files. They do a great job with file selection, online viewing, and restoring. We recommend them for individuals, home, or family users that will only have a specific set of uses for their backup.
Overall rating 
 
8.0
Ease of Use 
 
9.0
Features 
 
5.0
Space / Price 
 
9.0
Customer Support 
 
8.0
Security 
 
9.0

Great for basic backup, lacks backup settings

Reviewed by: David Blane
Experience Level: Backup Professional
Customer for: one to three months
Reviewed on: November 26, 2012

Overview

We found Carbonite to be a good basic backup solution. The software is easy to download, install and configure. When Carbonite was running it stays hidden within System Preferences which keeps it out of the way. The backup and restore process was excellent with easy to configure backup jobs and fast restores.

Carbonite is missing some advanced features commonly found with other backup companies, such as a job scheduler, bandwidth throttle and file size limiter. Also, we have noticed other complaining of long backup times. It was our experience that the initial will take a couple of days at best. This is longer than some of the other companies but your internet connection speed and amount of files backed up will also play a large role.

Overall we think the Carbonite backup and restore functionality is good for home and personal users. If you are looking for backup solution with better options it is worth checking out a few of the other companies.

Pros and Cons

Pros
Easy to use
Online and mobile access
Unlimited backup
Good price
Cons
No advanced backup options
No scheduling
No files over 4GB

Full Review

Software Installation
As one of the most widely known online backup companies, we found them to have a well designed and easy to navigate website. In fact, they understand the necessity of being simple. You can start a trial with minimal information, name and email address. After signing in, you follow the steps to download the Carbonite software.

After the install package is downloaded we started the Carbonite install process. We found it to be very simple, just like installing anything else (On a Mac). The package finished installing and Carbonite launched to finish installation and start backup.

We were asked if we want to backup the “Users” and “Desktop” folders or manually select the files to backup. We chose the default option of the “Users” and “Desktop” folders.

Once the install was complete, we were shown several helpful tips and then main Carbonite interface was launched. To launch Carbonite you can find it under System Preferences (on a Mac).

Overall the install process is very simple. The install package is 1.5MB and can be downloaded in just a few seconds. The install was quick and the first backup starts as soon as the install process is complete.

We give Carbonite points for building the software into System Preferences. If a online backup company wants to build software that stays out of the way, this is the way to do it.


Configuring the backup
Since we chose to use the automatic backup, configuration was super easy. We do recommend using this option if you are going to use Carbonite and do not want to manually select files on your computer.

For more advanced users or users with special requirements we recommend using the manual selection. It is easy to switch back and forth between manual and automatic. Though automatic and manual settings are different, they both have options to include files or not include them. The differences are that manual shows all the files in a finder type navigation window and automatic opens up a window to finder to find the files to backup.

It should be noted that Carbonite won’t allow backup of files over 4GB. This is not going to be an issue for most, but for when the plan says “Unlimited” backup, it should be more explicit about not backing up files of a certain size. We had to research this in order to figure it the file size limit.

Backing up
Backing up is what Carbonite starts doing right away. About 200MB’s per hour were backed up on our cable connection. We have 34GB’s selected for backup so this will take a few days. Carbonite did say that it usually does take a few days during the set up. We have reviewed other companies that were able to backup this amount of data faster.

There is a progress bar that shows how much of the backup is left. It is nice to have a visual, but another feature that would help our expectations would be a “Estimated Time Remaining” clock. This would allow us to figure out about how much time is left without having to guess.

Accessing Files
We could see the files during the backup using the software, but not online or using mobile apps. Other than the initial delay via mobile devices, the file access is great. If there is a need to get a file while still in initial backup, it will only be available through the Carbonite software.

Accessing the files is pretty easy. There are apps available for iPhone, Droid and Blackberry. The app for iPhone works well. It offers you the option to email yourself the file. This works with documents and pictures. For large files you will need to use the website of Carbonite software.

The Remote access for getting to your files online is very easy. If you can get to Carbonite’s website you can get to your files. It also is structured like the files on your computer and is easy to navigate. One click will download a file.

Restore files
Restoring files is another one of the strengths we found Carbonite to have. We recommend sticking to the software in this case though.

For a whole system restore use, the “Restore Assistant” this takes all the files since the last backup or change and puts them right back where they were. This is great, but if you have newer versions of the files on the computer, they will be overwritten by the older versions.

The other option is to “Restore Selected Items”. This option opens a window into your files stored on the server. Navigate to the file just as it would be on the computer and restore it. When restoring this way it gives the option to restore to “Original location on disk”, “Desktop”, or “Other location” (this is specified by the user).

We think this is just how restoring should be. Although, we found that until the initial backup completes files will not be available to restore through the website. This could be bad if something happens to the computer and restoring from the website is the only option. Other than this issue, we can say that Carbonite's restore methodology is well thought-out.



Backup Settings
Carbonite is a slim program and we like that. What we do not like is that it lacks any real backup settings. Here is what’s included:

Backup status which includes Enabled, Paused, In recovery mode, and Disabled. When Enabled Carbonite automatically monitors files for changes and for new files to backup. Paused will keep your backup from resuming for up to 24 hours. Recovery mode suspends all backup recovery is finished. Disable prohibits any backups from taking place period. These settings are good know about, but we never found a reason to touch them.

Low-Priority Mode conserves bandwidth. This is a check box that will keep your connection from getting too tied up. This probably helps some people, but we found no way to measure just how much of the connection was improved by turning this on. Other backup companies provide a bandwidth usage limit. This allows the user to see exactly how much of the connection is being used by measuring in Kb’s or Mb’s.

This is the extent of the options for Carbonite. We think there could be a lot more settings added. Other backup companies include features like bandwidth throttling, scheduling, file size limit, file type exclusion, and more. Carbonite has done a good job so far which makes us wonder why extra backup settings were not included.

Conclusion:
If you’re looking for lightweight, robust, simple to use software, Carbonite is a great choice. The software is extremely smooth and stays out of the way. With the way Carbonite built it, the software feels like it becomes part of your computers normal utility tools. Our complaint with Carbonite is simply that they need to give us more options.

Carbonite does a good job at one thing; backing up. It does not have the features that would make this product best in show, but it does a good job at what it’s built for. We would like to see Carbonite include advanced settings. We think that with the way they have Carbonite built into System Preferences is great, but would be even better with a full set of backup options.

The file size limit of 4GB’s is only going to be a problem for those who have extremely large files. They do a great job with file selection, online viewing, and restoring. We recommend them for individuals, home, or family users that will only have a specific set of uses for their backup.

Was this review helpful to you? 
 
Learn More at Carbonite

User reviews

Average user rating from: 2 user(s)

Overall rating 
 
5.2
Ease of Use 
 
7.0  (2)
Features 
 
4.8  (2)
Space / Price 
 
4.3  (2)
Customer Support 
 
5.0  (2)
Security 
 
5.0  (2)
Ratings (the higher the better)
  • Ease of Use
    How easy was the software to configure and run your first backup?
  • Features
    How many helpful tools are available?
  • Space / Price
    How much space do you get for your money?
  • Customer Support
    How helpful and accessible is customer support?
  • Security
    How secure do you feel your data is?
Overview
Pros and Cons
Comments
i agree a lot with the editor about features here. Carbonite does not have a lot of the features some one like me needs. An advanced scheduler would be great because I do not want to tie up my internet while I'm working or using it.

I can also see where other features would be beneficial. After trying it i just need a little more control over my backups. That's all. but if you just want a straightforward backup tool, than this may work for ya
Overall rating 
 
8.2
Ease of Use 
 
10.0
Features 
 
5.5
Space / Price 
 
7.5
Customer Support 
 
9.0
Security 
 
9.0

Simple backup solution

Overall Rating: 8.2 out of 10
Reviewed by: Matt D
Experience Level: Backup Expert
Customer for: three months to one year
Reviewed on: April 26, 2013

Pros and Cons

Pros
great for first time users, easy to setup and stays out of the way
Cons
lacks important features that I like

Full Review

i agree a lot with the editor about features here. Carbonite does not have a lot of the features some one like me needs. An advanced scheduler would be great because I do not want to tie up my internet while I'm working or using it.

I can also see where other features would be beneficial. After trying it i just need a little more control over my backups. That's all. but if you just want a straightforward backup tool, than this may work for ya

Was this review helpful to you? 
Carbonite deleted ALL of my files, when my computer crashed. Then, after losing EVERYTHING and paying for a year subscription just 2 months prior, they would not refund ANYTHING. You cannot get through on the 877 customer service number without holding for forever. Lousy policies and lousy service. DON'T BE SCAMMED!
Overall rating 
 
2.2
Ease of Use 
 
4.0
Features 
 
4.0
Space / Price 
 
1.0
Customer Support 
 
1.0
Security 
 
1.0

Past Customer

Overall Rating: 2.2 out of 10
Reviewed by: michelle
Experience Level: Backup Beginner
Customer for: more than 1 year
Reviewed on: June 30, 2012

Pros and Cons

Pros
Easy to download
Cons
Lousy Customer Service
Lousy refund policy
Lousy service all together

Full Review

Carbonite deleted ALL of my files, when my computer crashed. Then, after losing EVERYTHING and paying for a year subscription just 2 months prior, they would not refund ANYTHING. You cannot get through on the 877 customer service number without holding for forever. Lousy policies and lousy service. DON'T BE SCAMMED!

Was this review helpful to you? 
 

Company Overview

Lowest Price
$54.95/Year
Storage Space
Unlimited
Free Trial
Yes - 15 Day
Free Plan
No
Single Computer Plans
Yes
Multi Computer Plans
No
Business Plans
Yes
Enterprise Plans
No
Year Established
2005
Price
$54.95/Year

Supported Operating Systems

Supported Platforms
Windows
Yes
Mac OSX
Yes
Linux
No
Windows Server
Yes

Backup Features

Max File Size
4GB
Scheduler
No
Versioning / Snapshot
Yes
Browse Files Online
Yes
Incremental Backup
No
Bandwidth Throttle
Yes
Idle Backup
Yes
Resumes After Interruption
Yes

Support Options

Email/Online Ticket Support
Yes
Phone Support
Yes
Live Chat
Yes
Blog
Yes
Knowledgebase
Yes
FAQs
Yes
Tutorials
Yes

Web/Mobile/Remote Access

Web Access
Yes
Mobile Phone Access
Yes
FTP Access
No
Can Set Permissions
Yes

File Restore Options

Restore from Software
Yes
Restore from Website
Yes
Restore to Hard Drive and Ship
No

Security

SSL Secure Transfer
Yes
Data Encryption
Yes
Geo-Redundant Storage
Yes
User Generated Encryption Key
Yes

Company Highlights:

Carbonite is a well known and trusted company with lots of customer accounts. They offer an unlimited backup plan with decent features and great tech support. They are not the most advanced, but protect your data will be protected very well.

View All Carbonite Prices & Plans

 

One of the most well known and advertised online backup service on the market. You go to their website and sign-up for flat rate plan of $54.95/year, get the software and start downloading. They simply take all your data and put it on their secure servers. All your files are backed up and can be restored at any time. If you need a file you can retrieve it from any computer or smart phone. This is a big company with a stable reputation.

Carbonite Facts:

  • Located in Boston, MA
  • 160 employees
  • Secure business and BBB Accredited
  • Founded by David Friend and Jeff Flowers, to make backing up files simple, easy and worry free.
  • Backed up over 69 billion files in 2006. More than 150 million every day. Restored over 6.1 billion files.
  • 2 Secure Data centers. Boston and Somerville, MA

Carbonite Features & Plans:

  • Flat Rate Plan (Home Use)
    • Unlimited Backup for $54.95/yr for 1 computer, Easy to use software
  • Carbonite Pro (Small Business) Unlimited Backup
    • Starts at $10/month based on space used
    • Supports external drive backup
    • Easy to use software

Carbonite Technical Features:

Secure Backup, Remote File Access (App available for iPhone, iPod touch and iPad, Blackberry online sign-in, Android Market access), Automatic/Incremental/Selective/Idle Backups, Photo Organizer and much more...

Carbonite Support:

  • 24/7 Support: Yes
  • Phone Support: Weekdays 9a.m. – 5p.m. EST, weekends 12p.m. – 4p.m. EST. Excluding holidays
  • Email Support: Yes
  • Ticket System: Yes
  • Live Support Chat: Yes (24hrs/day)
  • Support Forums: No
  • FAQ & Knowledge base: Yes
  • Video Tutorials: Yes
  • Company Blog: Yes

Photos

View All Carbonite Prices & Plans
1.
9.2 / 10
 
2.
9.1 / 10
 
3.
9.0 / 10
 
4.
9.0 / 10
 
5.
8.6 / 10
 
6.
8.4 / 10
 
7.
8.4 / 10
 
8.
8.4 / 10
 
9.
8.1 / 10
 
10.
8.0 / 10
 

Top User Rated

1.
9.6 / 10
 
2.
9.3 / 10
 
3.
8.9 / 10
 
4.
6.6 / 10
 
5.
4.5 / 10
 

Our Best Sellers

These are the three top best sellers there will be some more text that goes across the top of the module it will have some links and other helpful resources that will give people what they are looking for. This one long paragraph is pretty far for the eye to travel.  Maybe it should be shorted on the wide desktop or maybe moved to 2 separate blocks. Just a thought.

#1 MyPCBackup

mypcbackup-200

MyPC Backup, founded in 2010 offer unlimited backup with all the best feature for backing up a up all of your files.

Read Our MyPC Backup Review

Visit MyPC Backup

#2 ZipCloud

zipcloud-200

ZipCloud, founded in 2010 offer unlimited backup with all the best feature for backing up a up all of your files.

Read Our ZipCloud Review

Visit ZipCloud

#3 iDrive

idrive-200

iDrive, founded in 2010 offer unlimited backup with all the best feature for backing up a up all of your files.

Read Our iDrive Review

Visit iDrive

&nbsp
Online Backup Search Footer Image

About Online Backup Search

OnlineBackupSearch.com puts all Backup and Cloud Storage Services in one place so you can find the best company. We have assembled both expert and user reviews. In addition to online backup reviews we feature interviews and informative backup guides to help you work more efficiently and protect your data. Checkout our backup coupons if you want to save some money.

Our mission: To provide the most valuable information about Online Backup Companies through experience and information.

Did not find what you were looking for? Try Google, The Open Directory Project or