Online Backup Companies IDrive Review

IDrive Review http://onlinebackupsearch.com/media/reviews/photos/thumbnail/300x225s/6e/75/73/idrive-300x225-36-1360924431.png

Expert Rating:9.0

User Rating:9.6

$4.95/Month

GO

What We Like:

  • Very Responsive Tech Support, typically answer the phone on the first or second ring
  • Easy to use desktop client which works on Windows and Mac
  • Fast File Restores with Multiple Options to Access your Data.
  • Scheduler, Auto-backup selection, Versioning, Incremental Versioning
  • SSL Data Encryption on Geo-Redundant Storage
Review by David Blane
Created: January 14, 2011 / Updated: May 16, 2013
 
Write Review

Editor review

Installation
When you go to the site it is pretty easy to get started. The only issue I had with the installation was accidentally selecting the install for Mac instead of PC. If you make this error it will make you sign up again to change the selection. This process can be confusing and should be. But, if you make the right selection the first time, it will work out fine.

Configuration
The software is better than other backup software in terms of functionality. I was simply relieved to see options like auto throttle, scheduled backup and more. A great design feature is that they simplify the backup and restore process. The opening tab is the selection for backup and there is an obvious tab for restoring which makes understanding the process easy for everyone.

The software allows the user to feel in control without over loading you with technical details. If you view the error log, for instance, it will read in a way that anyone can understand.

Backing up
iDrive’s backup is simple for users who have worked with folder hierarchy. In other words, it looks like Windows XP’s Windows Explorer or Mac’s Finder. The only issue that some people may have would be trying to find your files. This process could be easier, but it’s still works well for me.

The options are great for backing up. They include scheduled backup, continuous backup, and backup now. In the options you can select daily, weekly or monthly backups with notifications on your computer or sent to your email when a backup has been started or if an error occurred.

Also, if you go into advanced settings there are more selections to make for easier better use. This is not the case for many other programs.

File Restore Process
Restoring files is just as easy as backing up. It follows the same folder structure and allows for easy access. Depending on your Internet speed it may drag. Ours is pretty fast so there was not an issue.

One option that is really nice is the “Open iDrive Explorer” option in the tools menu. This lets you download a plugin from iDrive that enable a mode that looks just like a Windows Explorer window. This allows you to operate with an interface that is familiar looking like the rest of the your computer folders and files. Once installed and restarted, the plugin allows you to drag-and-drop files from your online backup to your computer.

Accessibility
Go to their website, sign in and you will see your files. It’s really easy to get your files online. The mobile apps are good to have but lack functionality. You can use your existing account to backup your phone’s Contacts or Photos. There is not a way to see other files from your computer or other devices. It’s good for backing up your phone but does little in terms of accessing your files from your phone.

File Versioning or Syncing
iDrive handles file versioning very well. It’s done in a timeline fashion. You can select up to 30 different forms of the same file. Or you can view your backed up files per backup by selecting “Timeline Restore”. This is helpful in determining at what time you backed up a file.

Conclusion
If your looking control over your backup and like knowing support is easy accessible then iDrive is a great choice. It’s better at functionality and setting control than cloud storage or syncing.
Overall rating 
 
9.0
Ease of Use 
 
8.0
Features 
 
10.0
Space / Price 
 
8.0
Customer Support 
 
9.0
Security 
 
10.0

Great Features, Plans, and Support

Reviewed by: David Blane
Experience Level: Backup Professional
Customer for: more than 1 year
Reviewed on: November 26, 2012

Overview

iDrive is a smaller, closer-to-home company. They are not considered one of the bigger online backup companies. This is a good thing if your looking for a company that is more personal. They have the stability of a bigger company with the help and support of a smaller one.

Pros and Cons

Pros
lots of user control
easy to get started
great performance
easy to access online
Cons
clunky design
options can be overwhelming for some

Full Review

Installation
When you go to the site it is pretty easy to get started. The only issue I had with the installation was accidentally selecting the install for Mac instead of PC. If you make this error it will make you sign up again to change the selection. This process can be confusing and should be. But, if you make the right selection the first time, it will work out fine.

Configuration
The software is better than other backup software in terms of functionality. I was simply relieved to see options like auto throttle, scheduled backup and more. A great design feature is that they simplify the backup and restore process. The opening tab is the selection for backup and there is an obvious tab for restoring which makes understanding the process easy for everyone.

The software allows the user to feel in control without over loading you with technical details. If you view the error log, for instance, it will read in a way that anyone can understand.

Backing up
iDrive’s backup is simple for users who have worked with folder hierarchy. In other words, it looks like Windows XP’s Windows Explorer or Mac’s Finder. The only issue that some people may have would be trying to find your files. This process could be easier, but it’s still works well for me.

The options are great for backing up. They include scheduled backup, continuous backup, and backup now. In the options you can select daily, weekly or monthly backups with notifications on your computer or sent to your email when a backup has been started or if an error occurred.

Also, if you go into advanced settings there are more selections to make for easier better use. This is not the case for many other programs.

File Restore Process
Restoring files is just as easy as backing up. It follows the same folder structure and allows for easy access. Depending on your Internet speed it may drag. Ours is pretty fast so there was not an issue.

One option that is really nice is the “Open iDrive Explorer” option in the tools menu. This lets you download a plugin from iDrive that enable a mode that looks just like a Windows Explorer window. This allows you to operate with an interface that is familiar looking like the rest of the your computer folders and files. Once installed and restarted, the plugin allows you to drag-and-drop files from your online backup to your computer.

Accessibility
Go to their website, sign in and you will see your files. It’s really easy to get your files online. The mobile apps are good to have but lack functionality. You can use your existing account to backup your phone’s Contacts or Photos. There is not a way to see other files from your computer or other devices. It’s good for backing up your phone but does little in terms of accessing your files from your phone.

File Versioning or Syncing
iDrive handles file versioning very well. It’s done in a timeline fashion. You can select up to 30 different forms of the same file. Or you can view your backed up files per backup by selecting “Timeline Restore”. This is helpful in determining at what time you backed up a file.

Conclusion
If your looking control over your backup and like knowing support is easy accessible then iDrive is a great choice. It’s better at functionality and setting control than cloud storage or syncing.

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Learn More at IDrive

User reviews

Average user rating from: 3 user(s)

Overall rating 
 
9.6
Ease of Use 
 
9.7  (3)
Features 
 
9.3  (3)
Space / Price 
 
9.3  (3)
Customer Support 
 
10.0  (3)
Security 
 
9.7  (3)
Ratings (the higher the better)
  • Ease of Use
    How easy was the software to configure and run your first backup?
  • Features
    How many helpful tools are available?
  • Space / Price
    How much space do you get for your money?
  • Customer Support
    How helpful and accessible is customer support?
  • Security
    How secure do you feel your data is?
Overview
Pros and Cons
Comments
i have been very pleased with iBackup sofar.

Luckily I have not had to restore a file yet
Overall rating 
 
9.2
Ease of Use 
 
9.0
Features 
 
9.0
Space / Price 
 
9.0
Customer Support 
 
10.0
Security 
 
9.0

Very Happy with iBackup

Overall Rating: 9.2 out of 10
Reviewed by: Jason K.
Experience Level: Backup Newbie
Customer for: one to three months
Reviewed on: May 20, 2011

Pros and Cons

Pros
Easy to use
Easy to set up
Good Price

Full Review

i have been very pleased with iBackup sofar.

Luckily I have not had to restore a file yet

Was this review helpful to you? 
I have been with iDrive for about a year and have enjoyed being a customer.

The software was easy to install and set up my first backup job. After that it has been smooth sailing. I have needed to restore a couple of files and all worked well.

The price might be a little higher than other companies but the customer support and assurance that my files are safe make it money well spent.

Hope this helps!
Overall rating 
 
9.6
Ease of Use 
 
10.0
Features 
 
9.0
Space / Price 
 
9.0
Customer Support 
 
10.0
Security 
 
10.0

Very Happy with iDrive

Overall Rating: 9.6 out of 10
Reviewed by: Andy434
Experience Level: Backup Beginner
Customer for: three months to one year
Reviewed on: April 03, 2013

Pros and Cons

Pros
Excellent Support
Software just works
Restores have been easy
Cons
Price is a little higher but the pros make it worth it

Full Review

I have been with iDrive for about a year and have enjoyed being a customer.

The software was easy to install and set up my first backup job. After that it has been smooth sailing. I have needed to restore a couple of files and all worked well.

The price might be a little higher than other companies but the customer support and assurance that my files are safe make it money well spent.

Hope this helps!

Was this review helpful to you? 
Ok, so I'm not quite a beginner, but not an expert either. I've tried IDrive, Dropbox, MiMedia, and now I'm going to try either Sugar Sync or Mozy. I highly value all their features, and I feel they appeal, or at least can be beneficial to all users. I highly recommend them.
Overall rating 
 
10.0
Ease of Use 
 
10.0
Features 
 
10.0
Space / Price 
 
10.0
Customer Support 
 
10.0
Security 
 
10.0

Free makes me happy, quality is icing on the cake.

Overall Rating: 10.0 out of 10
Reviewed by: David
Experience Level: Backup Beginner
Customer for: three months to one year
Reviewed on: June 16, 2011

Pros and Cons

Pros
Personally, I've had a good experience with IDrive. The Bandwidth throttling feature is very important to me, and that is done well. I really appreciate all the features they have, scheduled backups, data on resources, files, etc, and both on and offline file management. They have a consistent good reputation from both professional and user reviews.

Cons
I felt like the backup speed on my computer wasn't great. However, I'm pretty sure it's just me as everyone else says it's great. Considering they even have servers globally (I'm in still in the US, NC), I don't think it's my location. So I guess you can ignore my experience on that.

Full Review

Ok, so I'm not quite a beginner, but not an expert either. I've tried IDrive, Dropbox, MiMedia, and now I'm going to try either Sugar Sync or Mozy. I highly value all their features, and I feel they appeal, or at least can be beneficial to all users. I highly recommend them.

Was this review helpful to you? 
 

Company Overview

Lowest Price
$4.95/Month
Storage Space
150GB
Free Trial
No
Free Plan
5GB
Single Computer Plans
Yes
Multi Computer Plans
Yes
Business Plans
Yes
Enterprise Plans
No
Year Established
1999
Price
$4.95/Month

Supported Operating Systems

Supported Platforms
Windows
Yes
Mac OSX
Yes
Linux
No
Windows Server
No

Backup Features

Scheduler
Yes
Versioning / Snapshot
Yes
Browse Files Online
Yes
Incremental Backup
Yes
Bandwidth Throttle
Yes
Idle Backup
No
Resumes After Interruption
Yes

Support Options

Email/Online Ticket Support
Yes
Phone Support
Yes
Live Chat
Yes
Blog
Yes
Knowledgebase
Yes
FAQs
Yes
Tutorials
Yes

Web/Mobile/Remote Access

Web Access
Yes
Mobile Phone Access
No
FTP Access
No
Can Set Permissions
Yes

File Restore Options

Restore from Software
Yes
Restore from Website
Yes
Restore to Hard Drive and Ship
No

Security

SSL Secure Transfer
Yes
Data Encryption
Yes
Geo-Redundant Storage
Yes
User Generated Encryption Key
Yes

Company Highlights:

iDrive is one of the higher quality backup companies. Their service is aimed at home users and small businesses by offering a well-balanced mix of advanced features and simple software. They have been around for a while with an excellent reputation for customer service.

View All IDrive Prices & Plans

 

About iDrive:

iDrive is a simple online backup solution with great features and easy to use software. iDrive is owned by Pro Softnet Corp. They offer several online solutions and have been around for a while. All backups are secure and can be retrieved at anytime. Their Plans are simple, easy to understand, and cover a wide range of storage options.

iDrive Facts:

  • Located in Calabasas, CA
  • Pro Softnet was founded in 1999. Current CEO is Raghu Kulkarni
  • More than 10  years experience in Online Backup
  • More than 40 employees
  • Privately held

iDrive Features & Plans:

  • iDrive Basic - Free with 5GB of storage.
  • iDrive Pro for Personal Use - $4.95/month ($49.50/year) For 150GB
  • iDrive Pro Family Pack - $14.95/month ($149.50/year) for 500GB
  • iDrive Pro for Business Use - Starts at $9.95/month ($99.50/year) starts at 100GB - full web-based administration

iDrive Technical Features:

Snapshot support, True archiving, mapped/network/local/external drives support, Use on multiple computers, Proxy support, Block Level Incremental backups, Bandwidth Throttle, easy to use software.

iDrive Backup Support:

  • Phone Support: Yes - Monday - Friday, 6:00 AM to 6:00 PM PST
  • Email Support: Yes
  • Ticket System: Yes
  • Live Support Chat: Yes 24/7
  • FAQ & Knowledge base: Yes
  • Video Tutorials: Yes
  • Feedback Form: Yes

Photos

View All IDrive Prices & Plans
1.
9.2 / 10
 
2.
9.1 / 10
 
3.
9.0 / 10
 
4.
9.0 / 10
 
5.
8.6 / 10
 
6.
8.4 / 10
 
7.
8.4 / 10
 
8.
8.4 / 10
 
9.
8.1 / 10
 
10.
8.0 / 10
 

Top User Rated

1.
9.6 / 10
 
2.
9.3 / 10
 
3.
8.9 / 10
 
4.
6.6 / 10
 
5.
4.5 / 10
 

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