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Mozy Review | Online Backup Companies

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Mozy Review http://onlinebackupsearch.com/media/reviews/photos/thumbnail/300x225s/1a/e5/3e/mozy-300x225-28-1360924712.png

Expert Rating:8.4

User Rating:4.5

$5.99/Month

GO

What We Like:

  • Great Price
  • Well Established company
  • Software is easy to install, setup, and use.
  • Phone Support, live chat, and email are available 24/7
  • Works with Mac and Windows
Review by Steven Johnson
Created: January 14, 2011 / Updated: April 29, 2013
 
Write Review

Editor review

Installation
Downloading the software and installing was easy. From the website home screen we clicked, “Sign Up”. Then once logged in we were able to download the software. Launch the install software package to go through a normal application install.

Once the install is complete, the program transitions straight into the backup process. Mozy asked for our account information and once we were logged it took us to the “MozyHome”. In the MozyHome screen were able to see the approximate amount of data that would be backed up, along with how many files it would include. This is all automatically selected.

We think the method of starting backup right after install is great approach. It allows for a quick easy start to your first backup. Users are walked through all of the setup options allowing for a successful backup.

File Backup
Backups on both Windows and Mac were easy to setup and run. We did find that the Windows software was a little easier to figure out and use.

On Windows, we set up our first backup job, Mozy automatically selected the files they felt were important. We were provided with a link to learn how Mozy made the choices. For the most part we felt Mozy was able to select the files we were going to backup.

If you do not like Mozy’s picks you can click on the settings screen and manually select all files and folder. This can be done in the main “MozyHome” System Preference area by Selecting the “Files & Folders” tab. In this screen we were able to select required files and folders.

We like the manual option because it allows us to verify which files have been selected for upload. It requires a little more effort but proves to be very useful in some circumstances.

On a Mac everything within the “Users” folder is selected. This means all of folder like “Desktop” and “Documents”, but not the applications folder. This screen resembles the Finder app.

When the backup job is running, the interface shows how much data has been backed up versus how much remains. This is a great feature because it allows the user to see how far into the backup job they are. A helpful improvement would be adding an “Estimated Time Remaining” clock, to give you a better idea of the amount of time left.

Restoring Files
There are 3 ways to view & restore your files:
1. Mozy Software
2. Mozy Website
3. Mozy Mobile App

All are easy to figure out and work with. Depending on your circumstances one restore process may work better than another. All are convenient and easy to use. The Windows restore process is better streamlined with more options and a better user experience than the Mac restore process. Mozy Restore for mac got the job done it just took us a little longer to figure it out with a few missteps along the way.

1. SOFTWARE: Using the Mozy software is easy and our preferred method. On Windows click, “Restore Files”. In this window you can select which version of the file you want to restore. The versions are stored by backup date which allows a file to be selected from a specific time in the past.

After you have selected the file to restore you have the option to restore the file to a new location and the ability to rename the file if the same name already exists. Both of these features are very nice when comparing different versions of a file. Once you have the options the way you like, click restore and the file(s) is immediately restored

On a Mac the file restore opens up a window to view the backed up files. The interface looks like the Finder App, making it simple to navigate. As with Windows we have the option of selecting a new file restore location.

If a destination is not selected then the file is restored to its original location and original name. We did not realize that existing files would be overwritten. This can be dangerous if we had restored an older version, overwriting the newer version. We would like to see Mozy add the file rename option to the Mac software so it works the same way as it does in Windows.

2. WEBSITE: Access files through the Mozy.com web site. We found it to be simple to sign in, find our computer, find the files and then restore them.

Immediately after sign in, there is a bar showing how much data is used and underneath a list of computers. We selected the computer we wanted to restore to, we clicked “Restore Files”.

The Mozy backup screen let us choose a place to start. “Browse” shows all the files and folders like they are on the computer. “Backup Sets” Sorts files by category for restore. “Restore All” compiles all of the files together for a bulk restore. After we chose a folder to restore we used the “Archive Package” to have the folder put into a .Zip file for us to download from the web.

Other options include “Direct Download” and “Media Restore”. “Direct Download” downloads the files to the software associated with the account and “Media Restore” sends DVD’s or hard drive to a physical address.

Once you have the selected files and hit continue Mozy creates a package file (.zip) that contains your files within it (sent to email or downloaded from account home within Mozy). The computer folder structure remains intact.

3. MOBILE APP: Using the mobile app (on iPhone 4s) works well. It does not have extensive functionality like the website does, but it works pretty well. We think it could have some more options, but it does enough to be worth using from time to time.

From the app we were able to find and select certain files to view, download, or send in email. To Mozy’s credit, iOS5 does not allow you to save all file formats that may be on the backup. Our conclusion is that the mobile apps will only work as well as the Phone’s software will allow them too.

Advanced Backup Settings:
Mozy has some convenient backup tools which include: backup scheduling, automatic start settings, bandwidth throttling, backup to local drive, internet connection selection and many display options. We tested Mozy on Windows and Mac and learned that Windows users are presented with many more option than Mac Users. So if you are Windows user you will have quite a few advanced options where your Mac friends will have a better than average set of advanced options.

History: This button allows searching through previous backups and finding earlier versions of files. The layout does not navigate the files like it would in Finder (Mac), but it works with great for finding a file by date or searching it’s name.

General: In this section a check box allows for updates to be installed automatically and a custom location set for temporary files that will be stored on the computer.

Scheduling: Here select either to backup automatically or to backup on a schedule. Setting Mozy to backup automatically will backup files that have changed since the last time they were backed up incrementally. Windows Only: You can set the parameter of when not to backup such as times of High Processor Use, Minimum Computer Idle Time, and Max Number of Backups per day.

We opted to backup on a schedule. This way we can set the start time and specify the day or days of the week. It should be noted that Windows users get many more scheduling options than Mac users. Windows options include specifying a daily, or weekly (where you pick the day of week) as well as setting a weekly interval schedule. Mac options only include setting an interval of every day, every other day, every week, or every other week.


Backup Speed: There are two check boxes here, “Limited backup speed” and “Limited between”. Select “Limit backup speed” to set a speed limit of between 5Kbits or 3Mbits per second. Also In this section, checking “Limit between” allows the option to only have this limited during a certain time of day. At the bottom of this section there is a button called “Network Filter”. Click on this button to see a list of network devices that are used for connecting to the server. We found that it is possible to “blacklist” the Ethernet port for example, if we only wanted to use Wifi with Mozy. We thought this could be helpful if there is a different wireless and ethernet connection. The backup could use a different connection than the one the user uses for the internet.

Additional Thoughts
Mozy does a good job with their products. Their support is solid because they offer a number to call (Mozy Pro Only), forums, knowledge-base, documentation, and video tutorials. Another plus, is that they are active on twitter. This allows for a quick response to a question or problem.

Conclusion
We found Mozy to be a great choice for those looking for a backup solution. The backups are fast and the restores are immediate as it should be. The software is easy to use, with a solid backup and restore process. It lacks some support options for home users, but we like that it has lots of restore options, a convenient backup scheduler and is accessible from anywhere.

We found Mozy to have more options and work better on Windows, than it does for Mac. We would love to see Mozy move the Mac version to the same great standards have they have done for Windows.

Mozy works well for those in need of a consistent, stable backup from a well known reliable company.
Overall rating 
 
8.4
Ease of Use 
 
9.0
Features 
 
8.0
Space / Price 
 
8.0
Customer Support 
 
9.0
Security 
 
8.0

Reliable, well-established company

Reviewed by: Steven Johnson
Experience Level: Backup Professional
Customer for: more than 1 year
Reviewed on: December 20, 2011

Overview

Mozy is a very well-known and established online backup company. There products and services include backup for single and multiple computers, file restore via software, website, and mobile apps.

Mozy is available for both Windows and Mac, with the Windows software having more options and easier to use.

We found Mozy does a good job providing online backup for home and small businesses. We particularly liked the restore process, which had many useful options.

We would like to see a few technical improvements, more Mac backup features, file sharing and syncing options and a little more backup space for the price.

All in all we really like Mozy and think they are a solid long term choice for those needing backup.

Pros and Cons

Pros
Easy to use
Windows options and settings are great
Reliable and Fast
Many Restore options
Cons
Price is a little steep
No phone support for MozyHome users
Mac options and settings are not as good as on Windows
No file sharing and syncing options

Full Review

Installation
Downloading the software and installing was easy. From the website home screen we clicked, “Sign Up”. Then once logged in we were able to download the software. Launch the install software package to go through a normal application install.

Once the install is complete, the program transitions straight into the backup process. Mozy asked for our account information and once we were logged it took us to the “MozyHome”. In the MozyHome screen were able to see the approximate amount of data that would be backed up, along with how many files it would include. This is all automatically selected.

We think the method of starting backup right after install is great approach. It allows for a quick easy start to your first backup. Users are walked through all of the setup options allowing for a successful backup.

File Backup
Backups on both Windows and Mac were easy to setup and run. We did find that the Windows software was a little easier to figure out and use.

On Windows, we set up our first backup job, Mozy automatically selected the files they felt were important. We were provided with a link to learn how Mozy made the choices. For the most part we felt Mozy was able to select the files we were going to backup.

If you do not like Mozy’s picks you can click on the settings screen and manually select all files and folder. This can be done in the main “MozyHome” System Preference area by Selecting the “Files & Folders” tab. In this screen we were able to select required files and folders.

We like the manual option because it allows us to verify which files have been selected for upload. It requires a little more effort but proves to be very useful in some circumstances.

On a Mac everything within the “Users” folder is selected. This means all of folder like “Desktop” and “Documents”, but not the applications folder. This screen resembles the Finder app.

When the backup job is running, the interface shows how much data has been backed up versus how much remains. This is a great feature because it allows the user to see how far into the backup job they are. A helpful improvement would be adding an “Estimated Time Remaining” clock, to give you a better idea of the amount of time left.

Restoring Files
There are 3 ways to view & restore your files:
1. Mozy Software
2. Mozy Website
3. Mozy Mobile App

All are easy to figure out and work with. Depending on your circumstances one restore process may work better than another. All are convenient and easy to use. The Windows restore process is better streamlined with more options and a better user experience than the Mac restore process. Mozy Restore for mac got the job done it just took us a little longer to figure it out with a few missteps along the way.

1. SOFTWARE: Using the Mozy software is easy and our preferred method. On Windows click, “Restore Files”. In this window you can select which version of the file you want to restore. The versions are stored by backup date which allows a file to be selected from a specific time in the past.

After you have selected the file to restore you have the option to restore the file to a new location and the ability to rename the file if the same name already exists. Both of these features are very nice when comparing different versions of a file. Once you have the options the way you like, click restore and the file(s) is immediately restored

On a Mac the file restore opens up a window to view the backed up files. The interface looks like the Finder App, making it simple to navigate. As with Windows we have the option of selecting a new file restore location.

If a destination is not selected then the file is restored to its original location and original name. We did not realize that existing files would be overwritten. This can be dangerous if we had restored an older version, overwriting the newer version. We would like to see Mozy add the file rename option to the Mac software so it works the same way as it does in Windows.

2. WEBSITE: Access files through the Mozy.com web site. We found it to be simple to sign in, find our computer, find the files and then restore them.

Immediately after sign in, there is a bar showing how much data is used and underneath a list of computers. We selected the computer we wanted to restore to, we clicked “Restore Files”.

The Mozy backup screen let us choose a place to start. “Browse” shows all the files and folders like they are on the computer. “Backup Sets” Sorts files by category for restore. “Restore All” compiles all of the files together for a bulk restore. After we chose a folder to restore we used the “Archive Package” to have the folder put into a .Zip file for us to download from the web.

Other options include “Direct Download” and “Media Restore”. “Direct Download” downloads the files to the software associated with the account and “Media Restore” sends DVD’s or hard drive to a physical address.

Once you have the selected files and hit continue Mozy creates a package file (.zip) that contains your files within it (sent to email or downloaded from account home within Mozy). The computer folder structure remains intact.

3. MOBILE APP: Using the mobile app (on iPhone 4s) works well. It does not have extensive functionality like the website does, but it works pretty well. We think it could have some more options, but it does enough to be worth using from time to time.

From the app we were able to find and select certain files to view, download, or send in email. To Mozy’s credit, iOS5 does not allow you to save all file formats that may be on the backup. Our conclusion is that the mobile apps will only work as well as the Phone’s software will allow them too.

Advanced Backup Settings:
Mozy has some convenient backup tools which include: backup scheduling, automatic start settings, bandwidth throttling, backup to local drive, internet connection selection and many display options. We tested Mozy on Windows and Mac and learned that Windows users are presented with many more option than Mac Users. So if you are Windows user you will have quite a few advanced options where your Mac friends will have a better than average set of advanced options.

History: This button allows searching through previous backups and finding earlier versions of files. The layout does not navigate the files like it would in Finder (Mac), but it works with great for finding a file by date or searching it’s name.

General: In this section a check box allows for updates to be installed automatically and a custom location set for temporary files that will be stored on the computer.

Scheduling: Here select either to backup automatically or to backup on a schedule. Setting Mozy to backup automatically will backup files that have changed since the last time they were backed up incrementally. Windows Only: You can set the parameter of when not to backup such as times of High Processor Use, Minimum Computer Idle Time, and Max Number of Backups per day.

We opted to backup on a schedule. This way we can set the start time and specify the day or days of the week. It should be noted that Windows users get many more scheduling options than Mac users. Windows options include specifying a daily, or weekly (where you pick the day of week) as well as setting a weekly interval schedule. Mac options only include setting an interval of every day, every other day, every week, or every other week.


Backup Speed: There are two check boxes here, “Limited backup speed” and “Limited between”. Select “Limit backup speed” to set a speed limit of between 5Kbits or 3Mbits per second. Also In this section, checking “Limit between” allows the option to only have this limited during a certain time of day. At the bottom of this section there is a button called “Network Filter”. Click on this button to see a list of network devices that are used for connecting to the server. We found that it is possible to “blacklist” the Ethernet port for example, if we only wanted to use Wifi with Mozy. We thought this could be helpful if there is a different wireless and ethernet connection. The backup could use a different connection than the one the user uses for the internet.

Additional Thoughts
Mozy does a good job with their products. Their support is solid because they offer a number to call (Mozy Pro Only), forums, knowledge-base, documentation, and video tutorials. Another plus, is that they are active on twitter. This allows for a quick response to a question or problem.

Conclusion
We found Mozy to be a great choice for those looking for a backup solution. The backups are fast and the restores are immediate as it should be. The software is easy to use, with a solid backup and restore process. It lacks some support options for home users, but we like that it has lots of restore options, a convenient backup scheduler and is accessible from anywhere.

We found Mozy to have more options and work better on Windows, than it does for Mac. We would love to see Mozy move the Mac version to the same great standards have they have done for Windows.

Mozy works well for those in need of a consistent, stable backup from a well known reliable company.

Was this review helpful to you? 
 
Learn More at Mozy

User reviews

Average user rating from: 3 user(s)

Overall rating 
 
4.5
Ease of Use 
 
4.7  (3)
Features 
 
4.7  (3)
Space / Price 
 
5.3  (3)
Customer Support 
 
4.0  (3)
Security 
 
4.0  (3)
Ratings (the higher the better)
  • Ease of Use
    How easy was the software to configure and run your first backup?
  • Features
    How many helpful tools are available?
  • Space / Price
    How much space do you get for your money?
  • Customer Support
    How helpful and accessible is customer support?
  • Security
    How secure do you feel your data is?
Overview
Pros and Cons
Comments
Here is the text of a recent online support session I had after discovering that my data had not been backed up for the last three months:

Scott M: Welcome to Mozy Live Support my name is Scott. May i have the email address associated with this account?

ou: steve@xxxxxxxxxxxxxx
Scott M: Thank you, how may I help you today?

You: When I click on the Mozy logo it says my account has expired. I renewed it last Sept. Can you tell me what your records show.

Scott M: of course give me one moment

Scott M: ok i show your account is not set to expire till 09/21/13 can you right click on your mozy icon and select about, what version of mozy are you running?

You: 2.8.4.0

Scott M: ok please go to mozy.com/home/download install the latest client version then run a backup that message will go away

You: have my files been backed up ?

Scott M: hold on one moment and i can see when your last backup was

Scott M: I am showing your backups have not started up again after your card was declined in september, once you update the software and run a backup this should fix yourr issue

You: Once I gave them a new card number and it was accepted and I got confirmation of that the back ups should have resumed. What went wrong? You mean to tell me that all this time I have had no backups. That is unacceptable!!

Scott M: When the account was declined you would have needed to start your backups again, I am sorry for the inconvenience this has caused you however once you start your backups again this will cause your automatic backups to start running again

You: No one told me this. I assumed that when I paid you and got confirmation that the backups would have started automaticlly. You better have a supervisor call me at 775 xxxxxxx
Scott M: I am sorry but we are not compatible with phone support with MozyHome

You: Do you realize that your firm would have legal liability for lost data? I think you better have someone call me.

Scott M: I understand your frustration, however once the Backups stopped they would have needed to be started up again on the machines end, we are not able to start peoples backup from a remote location, there are messages given within the Mozy client to see when your last backup was, i am sorry for the inconvenience this has caused you

You: All you needed from me was a new credit card number which I gave you. There were no further instructions from you. I was sent a confirmation saying that my card was accepted and the service was reinstated. I have paid you for a service that you have not performed. Worse I have been led to believe that my data has been backed up. I will contact your CEO.

Scott M: I understand your concerns thank you for your feed back
Overall rating 
 
4.0
Ease of Use 
 
5.0
Features 
 
5.0
Space / Price 
 
8.0
Customer Support 
 
1.0
Security 
 
1.0

Be careful with this service

Overall Rating: 4.0 out of 10
Reviewed by: SteveH
Experience Level: Backup Expert
Customer for: more than 1 year
Reviewed on: December 28, 2011

Pros and Cons

Cons
Don't assume that your files are being backed up just because they have accepted and confirmed your payment

Full Review

Here is the text of a recent online support session I had after discovering that my data had not been backed up for the last three months:

Scott M: Welcome to Mozy Live Support my name is Scott. May i have the email address associated with this account?

ou: steve@xxxxxxxxxxxxxx
Scott M: Thank you, how may I help you today?

You: When I click on the Mozy logo it says my account has expired. I renewed it last Sept. Can you tell me what your records show.

Scott M: of course give me one moment

Scott M: ok i show your account is not set to expire till 09/21/13 can you right click on your mozy icon and select about, what version of mozy are you running?

You: 2.8.4.0

Scott M: ok please go to mozy.com/home/download install the latest client version then run a backup that message will go away

You: have my files been backed up ?

Scott M: hold on one moment and i can see when your last backup was

Scott M: I am showing your backups have not started up again after your card was declined in september, once you update the software and run a backup this should fix yourr issue

You: Once I gave them a new card number and it was accepted and I got confirmation of that the back ups should have resumed. What went wrong? You mean to tell me that all this time I have had no backups. That is unacceptable!!

Scott M: When the account was declined you would have needed to start your backups again, I am sorry for the inconvenience this has caused you however once you start your backups again this will cause your automatic backups to start running again

You: No one told me this. I assumed that when I paid you and got confirmation that the backups would have started automaticlly. You better have a supervisor call me at 775 xxxxxxx
Scott M: I am sorry but we are not compatible with phone support with MozyHome

You: Do you realize that your firm would have legal liability for lost data? I think you better have someone call me.

Scott M: I understand your frustration, however once the Backups stopped they would have needed to be started up again on the machines end, we are not able to start peoples backup from a remote location, there are messages given within the Mozy client to see when your last backup was, i am sorry for the inconvenience this has caused you

You: All you needed from me was a new credit card number which I gave you. There were no further instructions from you. I was sent a confirmation saying that my card was accepted and the service was reinstated. I have paid you for a service that you have not performed. Worse I have been led to believe that my data has been backed up. I will contact your CEO.

Scott M: I understand your concerns thank you for your feed back

Was this review helpful to you? 
I switched from Carbonite to Mozy because Carbonite offered a very slow restore speed (less than 1 MBit/s). Mozy is lightning fast. My files get backed up with almost 10 MBit/s (the physical upload bandwidth of my connection). Restore is about 10-20 MBit/s. That's way faster than with Carbonite.

Mozy is easy to install. Choosing the files and folders you want to back up is a little bit more difficult than with Carbonite. With Carbonite I can right-click any folder and have it backed up with all the files in it. With Mozy you better use the settings part of the software. Using this will ensure you really set up up a everything you want to backup correctly.

Mozy backs up your data up to 12 times a day. That means the software will backup data every two hours. You can also schedule backups within a certain time frame. I'm using the automatic setting with backups every two hours.

Before every backup Mozy creates a shadow copy of the data, ensuring that it will be able to backup even files that are in use during backup.

Only the changed part of any given file will be backed up. If you have an Outlook file (.pst) that is 1 GB in size and you receive some new emails Mozy will only backup a few KB (the part of the .pst file that has actually been changed by receiving new emails). That saves a lot of bandwidth and makes backups very fast.

Mozy uses your computer's CPU quite heavily while backuping data. Usually that won't interfere with anything you're doing on your computer at the time of backup. Additionally you can fine tune Mozy's behavior in the settings pane. That includes setting that determine if and when Mozy will start a backup when you're using your computer.

For people living outside the U.S. something else is important: If you use your localized Mozy homepage (mozy.de, mozy.ie and so on) when signing up, your data will be stored in the data center nearest you. For people living in Europe that would be most likely the data center in Ireland. The nearer the data center is located to your physical location, the faster the backup and restore will work because the data has less distance to travel.

Security is a big plus with Mozy: Data is being stored encrypted on their server. You can choose to create your own encryption key. In this case data is being encrypted before it leaves your computer. BUT: Don't lose your encryption key. Without it all your saved data is lost because it cannot be decrypted anymore. You can opt to have Mozy handle the key. In this case Mozy has the key. It's your decision.

Overall rating 
 
8.6
Ease of Use 
 
8.0
Features 
 
8.0
Space / Price 
 
7.0
Customer Support 
 
10.0
Security 
 
10.0

Very fast, very secure, very easy

Overall Rating: 8.6 out of 10
Reviewed by: Mozy customer
Experience Level: Backup Expert
Customer for: three months to one year
Reviewed on: December 25, 2011

Pros and Cons

Pros
- Easy to install
- Supports block size incremental backups (only the changed part of a file will be uploaded to Mozy servers, not the whole file)
- Does have data centers in different parts of the world (that means faster backups and restores)
- good customer experience
- multi-language interface
- very high security due to possibility to self-manage the encrption key
Cons
- relatively high price
- high CPU usage while backuping

Full Review

I switched from Carbonite to Mozy because Carbonite offered a very slow restore speed (less than 1 MBit/s). Mozy is lightning fast. My files get backed up with almost 10 MBit/s (the physical upload bandwidth of my connection). Restore is about 10-20 MBit/s. That's way faster than with Carbonite.

Mozy is easy to install. Choosing the files and folders you want to back up is a little bit more difficult than with Carbonite. With Carbonite I can right-click any folder and have it backed up with all the files in it. With Mozy you better use the settings part of the software. Using this will ensure you really set up up a everything you want to backup correctly.

Mozy backs up your data up to 12 times a day. That means the software will backup data every two hours. You can also schedule backups within a certain time frame. I'm using the automatic setting with backups every two hours.

Before every backup Mozy creates a shadow copy of the data, ensuring that it will be able to backup even files that are in use during backup.

Only the changed part of any given file will be backed up. If you have an Outlook file (.pst) that is 1 GB in size and you receive some new emails Mozy will only backup a few KB (the part of the .pst file that has actually been changed by receiving new emails). That saves a lot of bandwidth and makes backups very fast.

Mozy uses your computer's CPU quite heavily while backuping data. Usually that won't interfere with anything you're doing on your computer at the time of backup. Additionally you can fine tune Mozy's behavior in the settings pane. That includes setting that determine if and when Mozy will start a backup when you're using your computer.

For people living outside the U.S. something else is important: If you use your localized Mozy homepage (mozy.de, mozy.ie and so on) when signing up, your data will be stored in the data center nearest you. For people living in Europe that would be most likely the data center in Ireland. The nearer the data center is located to your physical location, the faster the backup and restore will work because the data has less distance to travel.

Security is a big plus with Mozy: Data is being stored encrypted on their server. You can choose to create your own encryption key. In this case data is being encrypted before it leaves your computer. BUT: Don't lose your encryption key. Without it all your saved data is lost because it cannot be decrypted anymore. You can opt to have Mozy handle the key. In this case Mozy has the key. It's your decision.

Was this review helpful to you? 
This past week, I went to recover files, they lost all my files!!! I tried to get some tech support, couldn't even get the tech page to load, you have to have some case number from that page to call back or get any help. You don't get a live person. I even called corporate, no call back. They didn't even show that I had used it recently, they just lost all my files, photos, everything! Do not use Mozy. They aren't reliable nor do they care!
Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Space / Price 
 
1.0
Customer Support 
 
1.0
Security 
 
1.0

Do not use Mozy, they will lose your files

Overall Rating: 1.0 out of 10
Reviewed by: Marna K
Experience Level: Backup Beginner
Customer for: more than 1 year
Reviewed on: June 10, 2011

Pros and Cons

Pros
When I first started using them, 2007, I had no problems. I could backup and recover files. Not now.
Cons
The plans changed, new limits, new charges, less help and support . Try to get tech support, the tech page doesn't even load, only error messages. You don't get a live person. Not even support or call back from corporate.

Full Review

This past week, I went to recover files, they lost all my files!!! I tried to get some tech support, couldn't even get the tech page to load, you have to have some case number from that page to call back or get any help. You don't get a live person. I even called corporate, no call back. They didn't even show that I had used it recently, they just lost all my files, photos, everything! Do not use Mozy. They aren't reliable nor do they care!

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Company Overview

Lowest Price
$5.99/Month
Storage Space
50GB
Free Trial
Yes
Free Plan
2GB
Single Computer Plans
Yes
Multi Computer Plans
Yes
Business Plans
Yes
Enterprise Plans
No
Year Established
2005
Price
$5.99/Month

Supported Operating Systems

Supported Platforms
Windows
Yes
Mac OSX
Yes
Linux
No
Windows Server
No

Backup Features

Scheduler
Yes
Versioning / Snapshot
Yes
Browse Files Online
Yes
Incremental Backup
Yes
Bandwidth Throttle
Yes
Idle Backup
Yes
Resumes After Interruption
Yes

Support Options

Email/Online Ticket Support
Yes
Phone Support
Yes
Live Chat
Yes
Blog
Yes
Knowledgebase
Yes
FAQs
Yes
Tutorials
Yes
Video Tutorials
No

Web/Mobile/Remote Access

Web Access
Yes
Mobile Phone Access
Yes
FTP Access
No
Can Set Permissions
Yes

File Restore Options

Restore from Software
Yes
Restore from Website
Yes
Restore to Hard Drive and Ship
Yes

Security

SSL Secure Transfer
Yes
Data Encryption
Yes
Geo-Redundant Storage
No
User Generated Encryption Key
Yes

Company Highlights:

Mozy is very well respected with lots of plans and great prices. Online backup is quick and easy to set up. Lots of options have been added to the software over the years. Their support provides helpful information.

View All Mozy Prices & Plans

 

About Mozy:

Mozy’s goal is to make Back up a simple, stand alone process that happens automatically. They give you the essentials without overloading you with features you may never need. They are a well known and formed company owned by EMC which is an established publicly traded company.

Mozy Facts:

  • Headquartered in Seattle, WA and office in Utah, England, Ireland, China, and Canada.
  • Founded by current CEO Josh Coates in 2005, Now owned by EMC Corp. (NYSE:EMC)
  • 270+ Employees
  • 1 million customers, 60,000 business customers
  • 50 petabytes of backed up information
  • Worldwide data centers

Mozy Features & Plans:

  • Mozy Free - 2GB free with limited support and features
  • Mozy Home - $4.95/month ($54.45/ 1 year, $103.95/ 2 years)
  • Mozy Pro - $3.95/month + $.50 per GB/month
  • Mozy Server - $6.95/month + $.50 per GB/month

Comes with: Unlimited Storage Space, Secure Server Storage, Automatic Backup and Much More...

Mozy Technical Features:

Versioning (snapshot) support, Encryption, Automatic, scheduled, and incremental backups, Bandwidth throttling, Multiple restore options and more..

Mozy requires: Windows XP, Vista and 7 or Mac OSX

Mozy Support:

  • 24/7 Support: Yes
  • Phone Support: 866-789-6699
  • Email Support: Yes
  • Ticket System: Yes
  • Live Support Chat: Yes
  • Support Forums: Yes
  • FAQ & Knowledge base: Yes
  • Video Tutorials: Yes
  • Company Blog: Yes

Photos

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