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SpiderOak Review | Online Backup Companies

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Online Backup Companies SpiderOak Review

SpiderOak Review http://onlinebackupsearch.com/media/reviews/photos/thumbnail/300x225s/65/69/d9/spideroak-300x225-72-1360924334.png

Expert Rating:8.1

$10.00/month

GO

What We Like:

  • Scalable plan to match any storage requirement
  • Unlimited file upload size
  • Real-time syncing
  • Linux software available
  • A long list of backup features
Review by David Blane
Created: January 14, 2011 / Updated: June 05, 2013
 
Write Review

Editor review

As a backup software nerd, SpiderOak excites me with all of it's backup, syncing and share features. The only downside is that it takes some getting used to, and most customers won't want to spend the time figuring out how to use the software.

Signup, install and setup were pretty straightforward. The syndication step threw me off, but after it was finished the rest of the setup was easy.

To start backing up you have to manually start the software allowing you to go through all of your data first. I'm used to backup programs like SpiderOak, so setting up the files and folders for backup wasn't hard for me at all. I actually prefer using the advanced settings to see exactly which files I'm backing up. On the other hand, someone less proficient may be happier when the software starts backing up all the important data right away, automatically.

I was able to restore files in the "View" tab of the SpiderOak software. This was easy and required minimal effort on my part to locate and download the file.

Using their website was very easy. It's a minimally designed website dashboard which I'm usually a fan of, but you can't set up any devices, manage files, share files, or set up any share rooms. Everything has to be setup through the software.

The iPhone app is a great utility. I did not have any trouble using it or figuring out how to navigate it. I really enjoyed some of it's sharing features like sending a file via SMS. One problem I had with it is you can't back up any of your phone's pictures. This is one of the features I always look for in phone backup apps.

Overall, SpiderOak does a great job at giving customers plenty of options and keeping files very secure. The software design is outdated and the website needs more options, but overall they have made quite an impressive backup and data management utility.

Read on for the details of my SpiderOak experience

Sign up and Installation

Signing up was very easy. I made my way to the website and downloaded the software. After a very brief installation, I logged in and was confronted with an odd "syndication" screen. This screen shows that SpiderOak it was searching for files and folders on the account to sync and if there is any data out there it will sync it to my latest install. This felt unnecessary for me to see (the new user) because it added technical jargon and complexity. Personally, I think would be better off syndicating in the background. After the syndication screen, the software launched and I started using it without any another interruptions.

Backing up

After installation is complete, the software takes you straight into it's main screen which is called "Status". It gives you a little bit too much information all at once. For example, It shows you three of it's main processes, "Back Up", "Sync", and "Share" along with some icons and text that updates the progress of each. This was a bit overwhelming at first, because I had not even selected my files yet, so I was not sure if it was backing up yet or not. I figured out that I still needed to configure the backup, but had trouble figuring out how to do that from the Status tab.

I made my way to the Backup tab where you can select your files and folders. In basic backup select mode you are given the option to backup using categories like "Desktop", "Documents", "Pictures", etc... I switched to "Advanced" mode which allows you to select files and folders using the native folder structure and check boxes next to the folders you want to backup. I prefer this method because it gives me more precise control over which files I want to backup.

It took me about an hour to back up 1.26GBs on a 7Mbps upload. I have a pretty fast connection so I would imagine that it will take most people longer to backup.

Preferences

I like the preferences on SpiderOak. There is a section for how the software operates called Interface, a section called Backup which gives you file size, date and extension limits, a section called Schedule which gives you options for your backups, sync folders, share folders, a section called Copy which saves a local copy at the location you choose incase you need to retrieve it quickly, a section called Network lets you connect to proxy and limit bandwidth, and a General section gives you some, SpiderOak options.

File Restore

Once you get used to the software, restoring files is pretty simple. You can view your files from either the software or the website. In the software under the "View" tab, navigate to the folder and restore it by clicking Download. On the website you can click download next to any file or folder.

Sharing

Sharing is one of my favorite parts of SpiderOak. It gives you control over the name of your sharing ID, what they call the "Room key" which is just a name attached to the URL, and they let you password protect it if you want. This whole process is great.

You can create share rooms for anything at any time and add passwords to protect them. I could see this being very useful for sharing files with friends or clients for example. The room is shared by sending the generated URL and the visitors will come to the SpiderOak website to see the folder.

Conclusion

SpiderOak is great for control and data management. You get lots of control over how your files and backed up, synced and shared. The options are really great but take some getting used to. The design of the software could be better compared to newer, cleaner apps out there.

The whole backup, syncing and sharing process was pretty good for me. I liked the advanced file structure for choosing files, but the actual backup transfer took awhile.

The restore process was straightforward and easy enough for me to get my files without trouble.

SpiderOak has some great functionality and the architecture that it's built on is very sturdy. However, it's just not up to par with easier to use syncing and backup software. I would definitely use a backup management system like this if it were a little cleaner and easy to use.
Overall rating 
 
8.1
Ease of Use 
 
7.0
Features 
 
9.0
Space / Price 
 
8.0
Customer Support 
 
7.0
Security 
 
9.5

Great Data Backup Manager

Reviewed by: David Blane
Experience Level: Backup Professional
Customer for: three months to one year
Reviewed on: May 21, 2013

Overview

SpiderOak offers a strong toolset, secure backup, and versatile syncing and sharing. They are great if you are an obsessive file organizer, like me, but fan's of Dropbox or Backblaze may not like the complex toolset. Once I got used to SpiderOak I realized it's main strength was in managing files for backup, syncing and sharing.

My favorite feature of SpiderOak is the share room. With this utility you can set up different shared folders with passwords accessible by URL. To me, this can be extremely helpful for sharing files with clients or friends.

The software is powerful and gets the job done, but the design leaves a lot to be desired.

Support is decent. SpiderOak has a knowledgebase and email, but no chat or phone support.

All and all, I would use SpiderOak for their great features and strong vision for control and organization, but they are not on par with some easier to use backup and syncing solutions out there.

Pros and Cons

Pros
Great toolset and options
Innovative room sharing option
Integrates backs up, syncs, and shares well
File restore works like a charm
Cons
Design lacks finesse or refinement
No phone or chat support
Website is bare and needs more options

Full Review

As a backup software nerd, SpiderOak excites me with all of it's backup, syncing and share features. The only downside is that it takes some getting used to, and most customers won't want to spend the time figuring out how to use the software.

Signup, install and setup were pretty straightforward. The syndication step threw me off, but after it was finished the rest of the setup was easy.

To start backing up you have to manually start the software allowing you to go through all of your data first. I'm used to backup programs like SpiderOak, so setting up the files and folders for backup wasn't hard for me at all. I actually prefer using the advanced settings to see exactly which files I'm backing up. On the other hand, someone less proficient may be happier when the software starts backing up all the important data right away, automatically.

I was able to restore files in the "View" tab of the SpiderOak software. This was easy and required minimal effort on my part to locate and download the file.

Using their website was very easy. It's a minimally designed website dashboard which I'm usually a fan of, but you can't set up any devices, manage files, share files, or set up any share rooms. Everything has to be setup through the software.

The iPhone app is a great utility. I did not have any trouble using it or figuring out how to navigate it. I really enjoyed some of it's sharing features like sending a file via SMS. One problem I had with it is you can't back up any of your phone's pictures. This is one of the features I always look for in phone backup apps.

Overall, SpiderOak does a great job at giving customers plenty of options and keeping files very secure. The software design is outdated and the website needs more options, but overall they have made quite an impressive backup and data management utility.

Read on for the details of my SpiderOak experience

Sign up and Installation

Signing up was very easy. I made my way to the website and downloaded the software. After a very brief installation, I logged in and was confronted with an odd "syndication" screen. This screen shows that SpiderOak it was searching for files and folders on the account to sync and if there is any data out there it will sync it to my latest install. This felt unnecessary for me to see (the new user) because it added technical jargon and complexity. Personally, I think would be better off syndicating in the background. After the syndication screen, the software launched and I started using it without any another interruptions.

Backing up

After installation is complete, the software takes you straight into it's main screen which is called "Status". It gives you a little bit too much information all at once. For example, It shows you three of it's main processes, "Back Up", "Sync", and "Share" along with some icons and text that updates the progress of each. This was a bit overwhelming at first, because I had not even selected my files yet, so I was not sure if it was backing up yet or not. I figured out that I still needed to configure the backup, but had trouble figuring out how to do that from the Status tab.

I made my way to the Backup tab where you can select your files and folders. In basic backup select mode you are given the option to backup using categories like "Desktop", "Documents", "Pictures", etc... I switched to "Advanced" mode which allows you to select files and folders using the native folder structure and check boxes next to the folders you want to backup. I prefer this method because it gives me more precise control over which files I want to backup.

It took me about an hour to back up 1.26GBs on a 7Mbps upload. I have a pretty fast connection so I would imagine that it will take most people longer to backup.

Preferences

I like the preferences on SpiderOak. There is a section for how the software operates called Interface, a section called Backup which gives you file size, date and extension limits, a section called Schedule which gives you options for your backups, sync folders, share folders, a section called Copy which saves a local copy at the location you choose incase you need to retrieve it quickly, a section called Network lets you connect to proxy and limit bandwidth, and a General section gives you some, SpiderOak options.

File Restore

Once you get used to the software, restoring files is pretty simple. You can view your files from either the software or the website. In the software under the "View" tab, navigate to the folder and restore it by clicking Download. On the website you can click download next to any file or folder.

Sharing

Sharing is one of my favorite parts of SpiderOak. It gives you control over the name of your sharing ID, what they call the "Room key" which is just a name attached to the URL, and they let you password protect it if you want. This whole process is great.

You can create share rooms for anything at any time and add passwords to protect them. I could see this being very useful for sharing files with friends or clients for example. The room is shared by sending the generated URL and the visitors will come to the SpiderOak website to see the folder.

Conclusion

SpiderOak is great for control and data management. You get lots of control over how your files and backed up, synced and shared. The options are really great but take some getting used to. The design of the software could be better compared to newer, cleaner apps out there.

The whole backup, syncing and sharing process was pretty good for me. I liked the advanced file structure for choosing files, but the actual backup transfer took awhile.

The restore process was straightforward and easy enough for me to get my files without trouble.

SpiderOak has some great functionality and the architecture that it's built on is very sturdy. However, it's just not up to par with easier to use syncing and backup software. I would definitely use a backup management system like this if it were a little cleaner and easy to use.

Was this review helpful to you? 
 
Learn More at SpiderOak

User reviews

There are no user reviews for this listing.

Ratings (the higher the better)
  • Ease of Use
    How easy was the software to configure and run your first backup?
  • Features
    How many helpful tools are available?
  • Space / Price
    How much space do you get for your money?
  • Customer Support
    How helpful and accessible is customer support?
  • Security
    How secure do you feel your data is?
Overview
Pros and Cons
Comments
 

Company Overview

Lowest Price
$10.00/month
Storage Space
100GB
Free Trial
No
Free Plan
2GB
Single Computer Plans
Yes
Multi Computer Plans
Yes
Business Plans
Yes
Enterprise Plans
No
Year Established
2007
Price
$10.00/month

Supported Operating Systems

Supported Platforms
Windows
Yes
Mac OSX
Yes
Linux
Yes
Windows Server
No
iPhone / iPad App
Yes
Android App
Yes
Windows Mobile App
No
Blackberry App
No

Backup Features

Max File Size
Unlimited
Scheduler
Yes
Versioning / Snapshot
Yes
Browse Files Online
Yes
Incremental Backup
Yes
Bandwidth Throttle
Yes
Idle Backup
Yes
Resumes After Interruption
No

Support Options

Email/Online Ticket Support
Yes
Phone Support
No
Live Chat
No
Blog
Yes
Knowledgebase
Yes
FAQs
Yes
Tutorials
Yes
Video Tutorials
Yes

Web/Mobile/Remote Access

Web Access
Yes
Mobile Phone Access
No
FTP Access
No
Can Set Permissions
No

File Restore Options

Restore from Software
Yes
Restore from Website
No
Restore to Hard Drive and Ship
No

Security

SSL Secure Transfer
Yes
Data Encryption
Yes
Geo-Redundant Storage
No
User Generated Encryption Key
No

Company Highlights:

SpiderOak reaches new areas of syncing and sharing. They offer linux support combined with mac and windows. They are quickly adapting to the mobile market and building their product.

View All SpiderOak Prices & Plans

 

About SpiderOak:

SpiderOak offers innovative cloud based personal data backup and management services that simplify the process of backing up your data while syncing it across multiple devices. Spideroak also works across a wide range of systems like Linux (Ubuntu, Debian, Fedora and openSUSE), Windows and Mac OS X.

SpiderOak Facts:

 

  • Located in Northbrook, IL
  • Founded in 2007 by Ethan Oberman
  • Works with multiple operating systems and devices
  • Privately held

SpiderOak Features & Plans:

  • Free Plan - 2GBs
  • Plus Account - $10/month per 100GB increments or $100/Year per 100GB increments

SpiderOak Technical Features:

Anytime backup, Secure storage, Multiple platform use (Mac, Windows, Linux), Reliable support, Unlimited computers.

SpiderOak Support:

  • Phone Support: No
  • Email Support: Yes
  • Ticket System: No
  • Live Support Chat: No
  • FAQ & Knowledge base: Yes
  • Video Tutorials: Yes
  • Company Blog: Yes

Photos

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Top User Rated

1.
9.6 / 10
 
2.
9.3 / 10
 
3.
8.9 / 10
 
4.
6.6 / 10
 
5.
4.5 / 10
 

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